Head of Safety & Facilities Required at Leyton OrientPeter Houghton
Another vacancy has arisen, this time at Leyton Orient. The links are there if you are interested!
Job Title: Head of Safety & Facilities, Leyton Orient Football Club
Type of Employment: Permanent
Department: Stadium and Safety
Report to: Chief Executive
Location: Leyton, London, E10
Responsible for: The Deputy Safety Officer, Safety Team Stewards and Stadium Facility / Maintenance Team.
Apply: By email to Mark Devlin, CEO, email@example.com with updated CV, one-page covering letter outlining suitability for the role, current remuneration and notice period.
Closing date: 10 June 2022
Play the leading role in ensuring the safety of everyone attending matches and events at The Breyer Group Stadium, Leyton. Ensuring all events and activities take place in a safe and controlled environment. Liaise with fellow department heads and managers to identify and install systems and controls for the safety and security of spectators and all visitors to the stadium.
To ensure the Club meets all legal and operational requirements of the local authority and football’s governing bodies and associated entities.
To manage and co-ordinate resource within set budget to meet all safety requirements for the hosting of football games and non-matchday events at The Breyer Group Stadium.
- To identify, train and co-ordinate required in-house stewards for the safe delivery of matchdays and relevant events.
- To identify, train and co-ordinate alongside the Marketing Manager volunteers to provide a first-class spectator experience from their arrival at transport hubs right up to their departure.
- To identify suitable venues locally to improve parking provision for spectators and guests.
- Be responsible for compliance to the Green Guide and ensure the Safety Certificate and relevant Stadium policies are always adhered to.
- To produce and circulate regular matchday and event relevant expenditure to the CEO.
- To liaise closely with the local authority and building contractors in relation to local development projects.
- To carefully plan regular / annual equipment testing to ensure continued spectator and guest safety.
- To ensure the Club is fully compliant regarding its requirements under health & safety and environmental legislation as well as all EFL Operational protocols.
- To introduce a programme of identifying, costing and delivering (once approved) stadium improvement works to improve safety and the experience for all.
- Manage the day-to-day operations of the Club’s external catering partnership in relation to safety and relevant legislation and documentation as well as ensuring the contractors meet the highest operational standards in terms of fans satisfaction e.g., speed of customer service.
- Manage all security operations in relation to both matchdays and non-matchdays.
- Ensure the Club has sufficient medical provision at the stadium for matchdays and relevant events.
- Day-to-day management of the Club’s Facilities Team including matchday contractors.
- Assist the Club’s Head Groundsman at selected times for the applying of rain / frost covers to the stadium pitch.
- Day-to-day management of the Club’s cleaning operations – ensuring a first-class appearance is always given in all areas.
- To ensure the stadium is prepared ahead of all events and matchdays and presented to the highest standard possible.
- Develop a maintenance programme alongside the Facilities Team and make necessary arrangements for the procurement and hire of equipment and resource as required, within budget.
- Liaison with the local authority relevant departments.
- Hosting of regular local Safety Advisory Group meetings and preparing fully for the meetings.
- Project manage stadium improvement projects from tender stage to completion.
- Ensure updated documentation in place for risk assessments, operational plans, counter Terrorism measures etc.
- Ensure full compliance of legislations, including but not limited to, fire safety, disability discrimination etc.
- To line manage the Deputy Safety Officer in preparation for matchday.
- Updating of all current documentation, where relevant, including the Club’s Stadium Operations Plan
- Take a leading role in ensuring the Club is COVID-19 compliant in all operations including the stadium, training ground and other owned / used property / sites.
- Ensure the stadium is compliant with all relevant fire regulations.
- Act as one of two Designated Premises Supervisors and compliance with all relevant licencing rules and requirements.
- Produce a quarterly report to the CEO of any signs of damage which could cause issues to members of the public and / or staff members. These inspections will include boundary walls, gates, turnstiles, kitchen equipment. A working log of any identified defects will be recorded with a proposed course of action set as soon as possible.
- Make improvement suggestions to the CEO and Club’s Board on any area deemed necessary to maintain and enhance spectators / staff safety.
Lead by example towards all staff and take responsibility for the selection and provision for all members of the safety team stewards employed by the Club. Ensuring detailed training programmes are documented and introduced at all levels and to cover all aspects of the role. Ensuring all staff of the Club are trained and made aware of key information such as action they must take in the event of an emergency e.g., a fire including basic first aid and contingency planning.
- Maintain detailed records of all safety tests and/or inspections carried out in the ground whilst also maintaining details for each match in a secure manner for inspection from any duly authorised person: For example:
- Attendance at match
- Weather conditions
- Any reported injuries to a spectators or staff member
Matchday preparation and delivery:
Before each matchday:
Ensure that any identified defects are reported from previous matchday / event and have been suitability rectified.
- Via a detailed physical inspection of the stadium and immediate wider area identified and resolved any arising defects or issues / potential issues
- Allocation of resource to each area of responsibility including stewarding and medical provision.
- Point of contact for all safety matters and issues.
- Liaison with the Police Matchday commander to ensure that procedures are documented and executable for identifying potential issues with spectators.
- Ensuring enough trained stewards are in position to actively monitor and prevent overcrowding of any area within the ground.
- Ensure all relevant matchday crowd monitoring equipment is fully functioning including CCTV.
- Ensure all stewards are fully briefed with any new information and information relating to that specific matchday.
- Ensure that all ingress and egress routes are clear of obstructions and that all surfaces do not present any hazards.
- Ensure all stewards and staff are adequately briefed on protocols to follow in standard operating times and during an emergency.
- Via regular and on-going inspections of the ground ensure the safety of fans by ensuring gangways, concourses and other areas are clear of litter, blockages, or other materials.
- Ensure all exist are unobstructed and clearly sign posted.
- Ensure all directional signage is relevant and in-place.
- Pre-game checking of the Club’s public address system
- Testing of temporary and emergency lighting plus all fire-fighting equipment
- Ensure enough first aid training personnel are available and sufficient first aid equipment is readily available at regular points around the stadium.
- Post-game ensure the safe removal of all litter and combustible waste or other materials.
- Post-game inspection of all facilities to ensure they are free from signs of damage or potential danger – rectifying, where needed.
- Ensuring the stadium is fully locked and secure at all access / potential access points.
Key role KPI’s:
- The Safe delivery of matchdays and events
- Progression with stadium facilities, within budgets
- Completed documentation, risk assessments and operational plans.
- Feedback from stakeholders including the local authority and emergency services.
- Fan feedback on their experience from all related aspects
Experience & qualifications:
- NVQ Level 4 (or working towards completing within next 12 months)
- Event Safety Management
- First Aid at Work (certification valid)
- Minimum of 3 years’ experience within stadium environment in a Supervisory or management role
- Experience in Safety Officer or deputy for a venue capacity of more than 5000
- Experience of enrolment of new staff Health & Safety Training Certificate
Skills, attributes & knowledge:
- Full clean driving licence and access to own vehicle
- Excellent written English and ability to communicate effectively and efficiently.
- A desire to constantly improve in role and improve others within your direct and in-direct reports.
- A personal approach
- Demonstrable management experience
- Attention to detail.
- Excellent timekeeper
- Proven experience of identifying appropriate staff, training, and development of a team.
- Engagement with fans and a desire to make the spectator experience and enjoyable one.
- A desire to provide a safe and enjoyable match and event experience for all.
- Flexible work pattern – circa 40 hours per week plus all matchdays and occasional non-matchday events
- Typical matchday times:
- Saturday for 3pm kick off: 8am – 7.30pm
- Midweek: 10am – 11.30pm